# Refund Policy | PuzzleBuilder > URL: https://puzzlebuilder.co/refund-policy/ Read the PuzzleBuilder Refund Policy — 7-day satisfaction guarantee, how to request a refund, what happens after a refund, and abuse prevention. --- ## Refund Policy **Last updated:** May 2, 2026 We want you to be completely happy with your PuzzleBuilder purchase. This Refund Policy explains when and how you can request a refund for paid package purchases made at **puzzlebuilder.co**. ### 1. 14-Day Satisfaction Guarantee We offer a **14-day satisfaction guarantee** on all paid package purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the payment date — no questions asked. ### 2. How to Request a Refund To request a refund, contact us through our [Support page](https://puzzlebuilder.co/support/) within 14 days of your purchase. Please include: - The email address associated with your PuzzleBuilder account. - The name of the occasion you purchased the package for. - The approximate date of purchase. We aim to respond to all refund requests within 24 hours. ### 3. How Refunds Are Processed All payments are processed through our authorized third-party payment partner, which acts as the Merchant of Record for PuzzleBuilder transactions. Refunds are issued by the payment partner to the original payment method used at checkout. Once a refund is approved, it typically takes **5–10 business days** for the funds to appear in your account, depending on your bank or payment provider. ### 4. What Happens After a Refund Once a refund is processed: - The paid features for that occasion will be deactivated. - High-resolution downloads will no longer be available for puzzles in that occasion. - If any puzzles were published online, the online play links will be disabled. - Your puzzles and their content will remain in your account as drafts. You can continue editing them and purchase a package again at any time. ### 5. Requests After 14 Days Refund requests made after the 14-day window are handled on a case-by-case basis. We may grant a late refund in exceptional circumstances, such as a technical issue that prevented you from using the Service. Please contact us through the [Support page](https://puzzlebuilder.co/support/) and describe the issue in detail. ### 6. Abuse Prevention We reserve the right to decline a refund request if we detect a pattern of abuse, including but not limited to: - Repeated purchases and refund requests for the same or similar occasions. - Downloading files and requesting a refund immediately after. - Using the refund process to access paid features without payment. If we determine that the refund policy is being misused, we may restrict future purchases or suspend the account. ### 7. Free Access PuzzleBuilder's free plan — including the puzzle builder preview and basic features — does not involve any payment and is therefore not subject to refunds. ### 8. Currency and Taxes Refunds are issued in the original currency and amount of the transaction. Any taxes collected at the time of purchase are included in the refund. Exchange rate differences between the time of purchase and the time of refund are beyond our control. ### 9. Related Policies - Terms of Service - Privacy Policy - License Policy ### 10. Contact If you have any questions about this Refund Policy, please contact us through our [Support page](https://puzzlebuilder.co/support/). --- Path: [Home](https://puzzlebuilder.co/) › [Refund Policy](https://puzzlebuilder.co/refund-policy/)